Property management
Former-tenant balances after the keys come back
Receivables recovery for property management companies — unpaid rent, damages, and fees owed by former tenants who have already moved on.
The problem
Why these balances sit.
The balance appears exactly when the tenant becomes hardest to reach: after move-out. Unpaid final rent, damages beyond the deposit, and lease-break fees are owed by someone who has a new address you do not have and no reason to volunteer it.
Where property management accounts enter the ladder
Start at Stage III — Straight Contingency.
Former-tenant balances are almost always past the letter-series window by the time they are placed, so they go directly into contingency. Where a balance is recent and the tenant is still reachable, Pre-Collect is the cheaper first move.
You keep 70% (under 1 year) or 50% (over 1 year)
Pending compliance reviewThe ladder is the same for everyone; the rung you enter at is not. If your accounts do not look like the ones above, the assessment will say so and point you elsewhere.
What we see in property management
The accounts that come to us from this sector.
- Damage balances beyond the security deposit, where documentation supports the claim
- Lease-break and early-termination fees from tenants who left mid-term
- Accounts spread across multiple properties or ownership entities
Questions creditors ask
Asked before you had to ask.
We do not have a current address for the tenant. Does that stop this?
No. A last known address is a normal starting point for a placement of this kind — locating the debtor is part of the work, not a precondition you have to solve first.
Can we place balances from several properties at once?
Yes. Placements are commonly grouped across properties, and reporting can follow whichever structure your ownership entities require.
How do we start without committing to anything?
Describe your receivables — how many accounts, how old, typical balances, and what you have already tried. You get a recommendation for the stage that fits, including “handle these in-house a while longer” when that is the honest answer. No obligation attaches to the assessment.
Other sectors
Recovery in adjacent fields.
Talk to the advisor
Where do your accounts sit on the ladder?
Every engagement starts the same way: describe your receivables — how old, how large, how many, what’s been tried — and get an honest read on how far up the ladder they’d ever need to travel. Often the answer is “not far.”