Stage II of the Recovery Ladder
Full Recovery
Active collection on accounts the letters didn’t resolve. Paid only out of what’s recovered — nothing billed at signing.
What it is
The second rung: active collection on accounts that finished the letter series without paying. They arrive here fresh from a documented process, which makes them the most workable contingency accounts on the ladder.
- Active recovery work on accounts the letter series did not resolve.
- Paid entirely out of what is recovered — nothing is billed at signing.
- Accounts arrive only after the series ends and only after you have been notified.
- If nothing is recovered on an account, nothing is owed on it.
Terms
What it costs, stated plainly.
- What you keep
- You keep 70% of what’s recovered
- Fee basis
- 30% contingency
- Billed at signing
- Nothing
Pending compliance review
Best fit
Accounts that have already been through Pre-Collect and remain unpaid — the natural next step, not a separate decision.
Not this stage
Aged accounts that never went through a letter series. Those place directly into Straight Contingency, which is priced for their age.
How it works
Four steps, and you stay in control of every one.
Describe your receivables
How old the accounts are, typical balances, how many, and what you’ve already tried. That’s everything a recommendation needs.
Get a recommendation, not a pitch
You’re pointed to the stage of the ladder that fits your accounts — including “start with letters and keep 100%” when that’s the honest answer.
Agree in writing
A straightforward agreement defines the service, the fee basis, and when work begins. Nothing starts until it’s signed.
Recovery begins
Letters go out, or accounts place directly — and escalation past any stage happens only with notice to you.
Questions creditors ask
Asked before you had to ask.
How is Full Recovery different from placing accounts directly?
Full Recovery works accounts that have already been through the three-letter series, so they arrive fresh from a documented process and the customer has already been contacted in writing. Accounts that never went through the letters place directly into Straight Contingency instead.
What do we pay if nothing is recovered?
Nothing. Full Recovery is contingency-based — the fee comes out of what is actually collected, and nothing is billed at signing.
Do accounts arrive here automatically?
Only after the letter series ends unresolved, and only after you have been notified of the specific accounts transferring. You always know which accounts are moving up the ladder before they move.
The rest of the ladder
Not the right stage? These are the others.
Talk to the advisor
Where do your accounts sit on the ladder?
Every engagement starts the same way: describe your receivables — how old, how large, how many, what’s been tried — and get an honest read on how far up the ladder they’d ever need to travel. Often the answer is “not far.”