Results
Proof you can check, not percentages you have to trust
Any agency can print a recovery rate. Nobody outside the agency can verify one. What follows is the proof that does not depend on taking our word for it — plus what clients themselves chose to write.
Why you will not find a recovery rate here
A number without a denominator is marketing.
Recovery rates depend almost entirely on what was placed: how old the accounts were, how large, how well documented, and how many had already been worked. An agency choosing which placements to count can produce nearly any figure it likes.
So Action Recovery does not publish one. Ask what the ladder would do withyour accounts, and you will get a specific answer about those accounts instead.
In clients’ own words
What clients wrote, unprompted.
“Collected on accounts we thought were lost.”
“We never received a complaint from any of our patients.”
“They do what they say.”
Quotes appear with the writer’s role and sector rather than their name. Client names and logos are published only with written permission, and no quote carries a recovery figure.
Credibility that does not depend on a claim
The parts you can verify yourself.
A documented three-letter series
Pre-Collect is a defined process — three letters on agency letterhead, then a decision point. You see exactly what your customers see.
Escalation only with notice
Accounts move up the ladder only after the letter series ends, and you’re notified of the specific accounts before anything transfers.
Attorney forwarding through the ALQ Network
Suit-worthy accounts are forwarded to collection-specialist attorneys through Action Recovery’s American Lawyers Quarterly Network membership — with your written authorization, account by account.
The better question
What would this do with your accounts?
That question has a real answer, and it takes one conversation to get it. Describe the receivables you are carrying and you will get a recommendation for the stage that fits — including the stage where you keep everything that comes in.
Talk to the advisor
Where do your accounts sit on the ladder?
Every engagement starts the same way: describe your receivables — how old, how large, how many, what’s been tried — and get an honest read on how far up the ladder they’d ever need to travel. Often the answer is “not far.”