Dental & oral surgery
Recovering dental balances without risking your referrals
Receivables recovery for dental and oral surgery practices — a letter-first process that protects patient relationships and the referrals that depend on them.
The problem
Why these balances sit.
A dental practice runs on referral. One patient who feels hounded over a balance can cost far more than the balance itself — and in a community where patients talk, that damage compounds quietly. The fear of that outcome is why so many practices simply write balances off.
Where dental & oral surgery accounts enter the ladder
Start at Stage I — Pre-Collect.
Patient balances are usually fresh, and freshness is exactly what the letter series is built for. Three professional letters, no calls, no pressure — most practices never need anything beyond this, and you keep everything that comes in.
You keep 100% of what comes in
Pending compliance reviewThe ladder is the same for everyone; the rung you enter at is not. If your accounts do not look like the ones above, the assessment will say so and point you elsewhere.
What we see in dental & oral surgery
The accounts that come to us from this sector.
- Treatment plans that ran past the insurance estimate, where the patient is surprised by the balance rather than avoiding it
- Patients you would happily treat again — the recovery has to leave that door open
- Balances that have sat because nobody on staff wants to make the call
Proof from this sector
A client in this field, on the record.
A dental client wrote to say they never received a single patient complaint during the engagement.
Client quotes are published with a role-and-sector attribution and without recovery figures. Names and logos are used only with written permission.
Questions creditors ask
Asked before you had to ask.
Will patients be called at home?
Not during Pre-Collect. That stage is a series of three letters on agency letterhead — no telephone contact at all. Anything beyond the letter series happens only after the series ends and only with notice to you.
Can we keep treating a patient whose balance is in recovery?
Yes. That is your decision entirely, and it is a common one. Tell us which accounts are sensitive and they are handled accordingly — the point of starting at the bottom of the ladder is that the relationship survives the process.
How do we start without committing to anything?
Describe your receivables — how many accounts, how old, typical balances, and what you have already tried. You get a recommendation for the stage that fits, including “handle these in-house a while longer” when that is the honest answer. No obligation attaches to the assessment.
Other sectors
Recovery in adjacent fields.
Talk to the advisor
Where do your accounts sit on the ladder?
Every engagement starts the same way: describe your receivables — how old, how large, how many, what’s been tried — and get an honest read on how far up the ladder they’d ever need to travel. Often the answer is “not far.”